NRECA is the national service organization for more than 900 not-for-profit rural electric cooperatives and public power districts providing retail electric service to more than 42 million consumers in 47 states and whose retail sales account for approximately 12 percent of total electricity sales in the United States.
NRECA’s members include consumer-owned local distribution systems - the vast majority - and 66 generation and transmission (“G&T”) cooperatives that supply wholesale power to their distribution cooperative owner-members. Distribution and G&T cooperatives share an obligation to serve their members by providing safe, reliable and affordable electric service.
NRECA membership includes other organizations formed by these local utilities:
Generation and transmission cooperatives for power supply
Statewide and regional trade and service associations
Supply and manufacturing cooperatives
Data processing cooperatives
Employee credit unions
At NRECA, we believe cooperatives build a better world and we are looking for talented people to join us.
We are a mission-driven organization with more than 700 employees supporting more than 900 private, consumer-owned electric cooperatives across the country.
More than just a trade association,
- NRECA administers the health and retirement plans for more than 43,000 employees nationwide
- NRECA works with co-ops to bring electricity to communities across the globe
- NRECA advocates on behalf of our 42 million electric consumers from Alaska to Maine to Florida
Senior Customer Service Liaison
The Senior Customer Service Liaison will serve as an integral part of the customer service team.
Duties and Responsibilities:
- Answer customer calls and provide accurate information and services to members and internal customers
- Process email requests for subscriptions, registrations, products, exhibits, certifications and other special requests and send directly to member and/or customer
- Remain fully knowledgeable of NRECA’s programs, publications and services and collect information pertinent to our members from throughout the organization
- Enter information into netFORUM, the system of record for NRECA
- Train internal customers, colleagues and contractors on netFORUM
- Efficiently and accurately prepare batches, apply cash receipts, and run reports in netFORUM including invoices
- Serve as a subject matter expert for Cooperative.com
- Participate in netFORUM database and integration testing and upgrades through testing and providing feedback regarding new features and updates
- Update and post documents to SharePoint
- Travel to support large NRECA events such as Annual and Regional meetings, running both the registration and voting delegate areas
Requirements and Qualifications:
- Associates Degree-Bachelor’s Degree preferred
- Excellent customer service skills
- Comfortable learning and working on multiple systems
- Must have data entry experience
- Ability to develop and advance knowledge of the organization as well as proficiency in leveraging systems and processes to provide exceptional service
- Must be well organized and detail oriented
- Must have good research skills in order to define issues and identify alternatives
- Ability to multi-task and work at a fast pace
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