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netFORUM 2010 Upgrade

By Angela Carr posted 11-29-2010 16:10

  
I just wanted to take a minute and tell everyone how our upgrade to netforum 2010 went this weekend. I think we are the second client to go live on the new system. In a nutshell - GOOD! More pertinent details...we have very few customizations and no crystal reports, so it was a given that our upgrade would be easy. However, I wanted to share our experience in case it helps others know where to start with testing, since these are proven issues.

We were part of the Beta program and started testing in September. We have an internal Wiki of SOPs and used that as a checklist for testing. The issues we found were not detrimental to the system, and were easily fixed. When we upgraded our test site, we found more issues, but again - nothing detrimental and nothing unfixable.

The upgrade was performed over the weekend and we've had several stressful issues today. The major one was that a baseline xweb integration stopped working. I have no idea why, but our registration xweb connection was not able to log in. All we had to do was reset the password and all was well. This also happened during testing, but for some reason needed to be reset on the live site as well.

The others issues are:

- Our custom invoice report is not running (worked fine and still does on the test site but produces an error on the live site)
- Some of the module overview screens produced errors. You could navigate through the module using the top menus, but the overview screen wouldn't load. Thanh fixed this in minutes. This also happened during testing.
- There are problems with the RichText Editor in eweb, we switched to CuteEditor. I'm not sure what the permanent fix for this will be, but for now CuteEditor will work for us, although I can't remember why I chose RichText Editor over Cute...
- The Validate address button is not showing on "edit name and address". Shame on me - I didn't notice this on the Test site during testing.

All in all, these are not issues which would have held us back from upgrading and I'm sure all of them can be resolved. There will probably be more which arise, but I feel pretty confident we'll be ok.

And how cool is this Onyx view???

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Comments

Chuck Szymaszek
02-15-2011 12:23

Thanks Angela,
We are slated for March for the upgrade and are worried about EWEB.. In the user group meeting last week it seemed like there was discussion that the next iteration of netFORUM would not use EWEB but another product.. did the eweb conversion have any major probs besides the editor?

Angela Carr
01-04-2011 16:25

So, we're several weeks post upgrade and are still experiencing some issues. The mass terminate does not work. It's a bug and we don't know when it will be fixed.
The module overview screen error appears if you have AJAX disabled. Everything else has been fixed.
We've had some wierd caching issues...our membership associates entered a renewal which appeared on the last contact they were viewing's record. Strange!
There was a problem with subqueries, but that's been fixed with the first service pack.
All in all, I wouldn't say don't upgrade, but just a reminder to "proceed with caution".

Indranie Sanichar
12-04-2010 21:49

Hi, thanks for the info. I'm worried about this upgrade for my team. We have LOTS of customization. I think i'll wait a bit before upgrading.
oynx screen looks great.
btw how does this work on FireFox?

Sahil Kapadia
11-30-2010 13:29

Hey Angi!
That is awesome! Congrats. I was curious on if you saw any change in performance at all?
BTW - The Onyx is pretty sharp!